Here is the Pakistan version, with the UAE company/license references removed and the policy adjusted so damaged/defective products must be reported within 1 day (24 hours).

Refund & Replacement Policy

Last Updated: 29 August, 2026

At Bazaro.com.pk, customer satisfaction is important to us. Please read this policy carefully before placing your order.

Return & Replacement Policy

We do not offer refunds on products.

If a customer receives a damaged, defective, broken, or incorrect product, we may provide a replacement after verification.

• Any damaged, defective, broken, or incorrect product must be reported within 24 hours (1 day) of receiving the order.

• Customers must provide clear photos and/or videos of the product and packaging for verification.

• Replacement requests submitted after the 24-hour reporting period will not be accepted.

• Products damaged due to misuse, improper handling, accidents, alteration, or normal wear and tear are not eligible for replacement.

• The product may need to be returned to us for inspection before a replacement is approved.

• Replacement availability may depend on product stock. If the same product is unavailable, we may offer an alternative solution at our discretion.

• Once the replacement is approved, we will process it as soon as reasonably possible.

Refund Policy

Bazaro.com.pk does not provide cash refunds or bank-transfer refunds for products.

For eligible issues, our primary resolution is product replacement.

If a replacement is not possible due to stock availability or another valid reason, Bazaro.com.pk may, at its discretion, provide an alternative resolution such as store credit.

Store credit:

• May be issued for the value of the eligible product.

• Can be used toward a future purchase from Bazaro.com.pk.

• Is not exchangeable for cash or a bank transfer.

• May be subject to applicable terms communicated at the time of issuance.

Non-Eligible Products

A product will generally not qualify for replacement if:

• The issue is reported after 24 hours of delivery.

• The product has been used improperly or damaged by the customer.

• The product has been modified, altered, or repaired by the customer or a third party.

• The damage results from normal wear and tear.

• The customer cannot provide reasonable evidence of the reported issue.

How to Report an Issue

If you receive a damaged, defective, broken, or incorrect product, please contact us within 24 hours (1 day) of receiving your order.

Please provide:

1. Your order number

2. Your name and contact number

3. Clear photos of the product

4. Clear photos of the packaging

5. A short video showing the issue, where applicable

Our customer service team will review the information and inform you of the next steps.

Contact Us

For replacement requests or customer support:

Bazaro.com.pk
Email: Info@bazaro.com.pk
Phone: 03213448000

We reserve the right to review each replacement request and determine eligibility based on the condition of the product and the information provided.